Contact Rochen

Listed below are full details on how you can contact Rochen regarding pre-sales enquires, customer support, as well as other types of issues.

Pre-Sales Enquiries

You can contact us with any pre-sales enquiries by emailing sales@rochen.com or by posting within the "Pre-Sales Questions" section of our Customer Forums. A sales associate will reply as soon as possible.

Customer Support

Existing customers who have a support question should open a ticket via the My Rochen customer portal or post within the "General Hosting Support" section of the Customer Forums. My Rochen is staffed 24 hours per day, 7 days per week, 365 days per year by our team in the United States, Canada, United Kingdom and Australia to ensure immediate resolution to any issues you may be experiencing.

Abuse Team

If you need to report a violation of of our Acceptable Use Policy (e.g. spamming, phishing, copyright infringement etc.) then we are standing by to investigate your complaint. For legal reasons we can not respond to all abuse complaints we receive but we guarantee that your complaint will be investigated and acted upon as appropriate. Our Abuse Team can be contacted via: abuse@rochen.com.

General Contact Information

  • Registered Office:
  • Rochen Limited
  • 11 Dudhope Terrace
  • Dundee, DD3 6TS
  • United Kingdom
  • US Data Center:
  • Rochen Limited
  • 3000 Irving Boulevard
  • Dallas, Texas, 75247
  • United States

Company Registration Number: SC242971

VAT Number: GB 938 9687 43

Tel: +44 (0)870 7606 387

Customer Testimonial:

For top-quality systems, skilled and responsive tech support, and a powerful set of features optimized to meet the needs of internet professionals, you can't beat Rochen. They don't compete on naive feature checklists. For example, they don't oversell by offering unrealistic amounts of disk space on lots of cheap and slow hard drives on the theory (read "hope") that some percentage of their users won't use all the space they purchased. Instead, Rochen installs the best, high-performance drives. They cost more, don't crash, and provide consistent maximum performance. You won't find that little detail on a simplistic checklist, but it's one small, significant example of why Rochen stands out.

Ron Liskey
CommunityGrove
www.communitygrove.com